Online purchasing
Item URL → stock & price → approve quote & transfer → buy and ship
Request online purchase →CONTACT · MY JAPAN FRIEND
Contact & Partnerships
From questions about shopping in Japan to business collaboration proposals, please choose the most relevant contact.
Two ways to buy
Online orders and in-store purchase requests for Chiikawa, pop-ups and Japan-exclusive items.
In-store shopping
Store exclusive → quote & approval → visit and try to purchase → result & shipping
Request a store visit quote →When an approved store visit is actually performed, the agreed fee and pre-approved expenses may apply even if no item is purchased. Unapproved charges are not collected. View store visit fees ↗
General enquiries
Service questions, how to use the site and pre-purchase advice
info@myjapanfriend.com Send an enquiryOrders & purchasing
Product checks, purchase requests, quotations and orders
order@myjapanfriend.com Email about an orderCustomer support
Shipping, existing orders and after-purchase questions
help@myjapanfriend.com Email customer supportBusiness partnerships
Sellers, brands, sourcing, logistics, content and B2B proposals
partner@myjapanfriend.com Send a proposalEmail links open your own email app. There is no website inquiry form on this page.
BUSINESS PARTNERSHIPS
Explore a business partnership
We welcome proposals from Japanese sellers and brands, Korean distribution and logistics providers, content creators and business buyers. Opportunities and terms are reviewed individually.
Email a partnership proposal- Sourcing, wholesale and seller relationships
- Japan–Korea logistics and fulfilment
- Marketing, creators and corporate purchasing
Already have a product in mind?
For a purchase request, use our existing order form and include the product link and relevant options.
These addresses are dedicated contact channels. Responses and partnership approvals are not guaranteed.
One parcel, multiple purchases
See consolidation details →For combined shipping, add the product URLs to the purchase request and note that you want a consolidated parcel.
Verified customer stories — coming soon
Share your experience →To share a real shopping experience or suggest a verified case, email us. Publication of feedback or photos requires separate consent.